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Customer Support Executive at Cross Border Talents - ApplyBlast

Customer Support Executive

Cross Border Talents

2 months ago

Petaling Jaya, Selangor, Malaysia

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves providing support to customers using a fintech payment platform by handling inquiries, resolving payment-related issues, and ensuring high customer satisfaction across phone, email, and chat channels. The position requires Mandarin proficiency, at least one year of customer service experience, and the ability to work 24/7 rotational shifts on-site in Kuala Lumpur.

Responsibilities

Handle customer inquiries via phone, email, and chat
Assist customers with payment-related issues and account inquiries
Investigate and resolve customer complaints efficiently
Escalate complex issues to relevant departments
Accurately document customer interactions

Skills

About Cross Border Talents

cbtalents.com

Headquarters

Lisbon, Portugal

Company Size

201-500 employees

Founded

2013

View Profile

Cross Border Talents is a specialist recruitment consultancy dedicated to connecting businesses with hard-to-find candidates and job opportunities globally. With an emphasis on international recruitment, the company serves as a valuable partner for organizations seeking talent across various sectors. Their expertise in navigating the complexities of global hiring helps streamline the recruitment process for both employers and job seekers.