tavrn
Tavrn is seeking a Customer Support Specialist to manage front-line Tier 1 support for law firm clients, handling ticket triage, workflow guidance, and billing inquiries. The role involves directly resolving complex medical record retrieval cases and escalating technical issues with detailed context while maintaining strict data discretion. Candidates will collaborate with operations and engineering teams to ensure timely resolutions and identify recurring product patterns.
Headquarters
San Francisco, California, United States
Company Size
1-10 employees
Founded
2022
Tavrn is an AI-powered case preparation platform trusted by personal injury law firms nationwide. It offers a suite of tools including medical record retrieval, medical chronologies, demand letter generation, intake & evaluation, and eDiscovery — all designed to help legal teams move cases to settlement faster. By automating complex workflows and linking every action, file, and insight, Tavrn enables attorneys to save time, improve accuracy, and build stronger cases.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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