Customer Support (Inbound Calls)

Moniepoint(2 years ago)

Lagos, NigeriaOnsiteFull TimeJunior$45,505 - $61,707 (estimated)Customer Support

About this role

Moniepoint is seeking a Customer Support agent to assist customers via inbound calls, providing solutions, guiding them through troubleshooting, and enhancing their experience with the company's financial products in Nigeria. The role involves developing customer relationships, resolving issues, and promoting the company's services.

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Required Skills

Communication
Customer Service
Troubleshooting
Empathy
Active Listening
Product Knowledge
Call Center
Fintech
Problem Solving
CRM

Qualifications

HND/B.Sc. Degree

About Moniepoint

moniepoint.com

Moniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.

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