Customer Support Resolution Specialist
Bob(14 days ago)
About this role
The Customer Support Resolution Specialist at Bob's Discount Furniture provides support to customers and internal agents by resolving escalated issues with empathy and professionalism. The role involves troubleshooting, de-escalation, and coaching within a fast-paced contact center environment, ensuring a high-quality customer experience.
Required Skills
- Issue Resolution
- Customer Service
- Communication
- Troubleshooting
- De-escalation
- Call Center
- Active Listening
- Empathy
- Time Management
- Organization
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