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Customer Support Manager (German Speaking) at TrustYou - ApplyBlast

Customer Support Manager (German Speaking)

TrustYou

6 months ago

3.9 on Glassdoor

Cluj Napoca, Romania

Hybrid

Contract

Manager

0 applicants

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About this role

The Customer Support Manager (German Speaking) will serve German‑speaking markets and global key accounts, handling high‑volume email and chat support, delivering tailored training sessions, and acting as the primary technical liaison for key account headquarters. The role focuses on improving client workflows, creating self‑service content, and translating market needs to product and sales teams.

Responsibilities

Handle high‑volume support requests via email and chat
Lead dedicated training sessions for key account customers
Serve as primary contact for key account technical communication

Skills

About TrustYou

trustyou.com

Headquarters

München, Bavaria, Germany

Company Size

51-200 employees

Founded

2008

View Profile

TrustYou is a hospitality AI platform that combines a Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents to help hotels and hospitality brands improve guest experiences and drive more direct bookings. Since 2008 it aggregates and analyzes guest feedback, surveys, and online reviews to deliver AI-powered insights, reputation marketing, consent-aware customer data management, and personalized marketing journeys. Its always-on AI agents automate guest communications and service tasks to boost conversions, reduce operational costs, and increase lifetime value.