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Junior Customer Support Manager (German Speaking) at TrustYou - ApplyBlast

Junior Customer Support Manager (German Speaking)

TrustYou

6 months ago

3.9 on Glassdoor

Cluj Napoca, Romania, Romania

Hybrid

Contract

Junior

0 applicants

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About this role

The Junior Customer Support Manager (German Speaking) will handle high‑volume email and chat support, lead virtual webinars, and create digital resources for German‑language clients. The role focuses on written communication, translating client needs for product teams, and occasional account configuration, all within a hybrid, remote‑friendly environment.

Responsibilities

Handle high-volume email and chat support requests
Lead virtual training webinars for global clients
Create digital resources and FAQs from ticket data

Skills

About TrustYou

trustyou.com

Headquarters

München, Bavaria, Germany

Company Size

51-200 employees

Founded

2008

View Profile

TrustYou is a hospitality AI platform that combines a Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents to help hotels and hospitality brands improve guest experiences and drive more direct bookings. Since 2008 it aggregates and analyzes guest feedback, surveys, and online reviews to deliver AI-powered insights, reputation marketing, consent-aware customer data management, and personalized marketing journeys. Its always-on AI agents automate guest communications and service tasks to boost conversions, reduce operational costs, and increase lifetime value.