Customer Support Manager - Shift 1
genesisdigital.co
About this role
The Customer Support Manager at Genesis Digital oversees a support team, including agents and Shift Leads, to ensure excellent customer service and smooth operations. The role involves managing performance, staffing, and communication with leadership and external partners. It requires leadership skills, technical support experience, and a focus on customer satisfaction.
Skills
About genesisdigital.co
genesisdigital.coGenesis Digital is a digital agency that helps businesses evolve using SaaS e‑commerce and marketing automation solutions. They specialize in implementing and optimizing platforms like WebinarJam, EverWebinar, and Kartra to build webinars, automated funnels, and e‑commerce workflows. Genesis Digital targets innovators and growth-stage companies seeking to scale online sales and lead generation through integrated SaaS tools and process automation.
About genesisdigital.co
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for genesisdigital.co.
Salary
$12k – $17k
per year