Care Team Shift Lead - Shift 1 and 3
genesisdigital.co
About this role
The Care Team Shift Lead is a senior-level Customer Support Agent responsible for supporting team operations during their shift by providing guidance, resolving blockers, and facilitating communication to ensure smooth daily activities. They serve as a trusted advisor, helping agents with internal workflows, decision-making, and issue escalation.
Skills
About genesisdigital.co
genesisdigital.coGenesis Digital is a digital agency that helps businesses evolve using SaaS e‑commerce and marketing automation solutions. They specialize in implementing and optimizing platforms like WebinarJam, EverWebinar, and Kartra to build webinars, automated funnels, and e‑commerce workflows. Genesis Digital targets innovators and growth-stage companies seeking to scale online sales and lead generation through integrated SaaS tools and process automation.
About genesisdigital.co
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for genesisdigital.co.
Salary
$12k – $16k
per year
More jobs at genesisdigital.co
Similar Jobs
Clinical Shift Supervisor, Postpartum, Full Time, Night
Valley Home Care
Customer Success Engineer
OutSystems - Software em Rede S.A.
Tier 1 Helpdesk Representative
deximaging
Tableau Customer Success Manager (CAN/FINS)
SalesForce1 Inc
Hawarden Second Shift Operator Team Lead
coilcraft
Senior Solutions Architect
Intercom