Customer Support Manager
AssetWatch, Inc.(1 month ago)
About this role
The Customer Support Manager at AssetWatch leads the front-line support team that protects industrial uptime by delivering fast, accurate, and clear customer service. The role focuses on blending tactical execution with coaching, process refinement and cross-functional alignment to resolve incidents and improve customer experience. This leader also partners with Product, Engineering, Field Services and Reliability to prevent repeat issues and drive product improvements.
Required Skills
- Leadership
- Monitoring
- Troubleshooting
- Ticketing
- Communication
- Collaboration
- Feedback
- Relationship Management
- Escalation
- Coaching
+5 more
About AssetWatch, Inc.
assetwatch.comAssetWatch is an industrial condition‑monitoring platform that helps manufacturers protect assets and prevent unplanned downtime. Combining sensors, data collection, and AI-driven analytics, it turns raw signals into prescriptive insights and recommended actions to build a reliability program that scales across plants. The platform is designed for plant operators and maintenance teams who need faster detection, prioritized remediation, and measurable reductions in failures and downtime.