Customer Support Manager
Shell Energy Operations Pty Ltd(17 days ago)
About this role
The Customer Support Manager at Brighte oversees the performance of the contact centre, working to improve customer support quality and operational efficiency. They lead a distributed team, ensuring exceptional service for all customers, including those in vulnerable or financial hardship situations. The role emphasizes a culture of empathy, continuous improvement, and leadership within a regulated environment.
Required Skills
- Zendesk
- Automation
- AI
- Customer Support
- Financial Services
- Data Analysis
- Leadership
- Regulatory Compliance
- Team Management
- Customer Experience
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