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Customer Support Manager at Simpson Gumpertz & Heger - ApplyBlast

Customer Support Manager

Simpson Gumpertz & Heger

20 hours ago

4.0 on Glassdoor

Tom Price, Western Australia, Australia

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Support Manager role supports a major mining customer by maximizing fleet performance and identifying opportunities to grow aftermarket business across parts, rebuilds, technology, and support solutions. This customer-facing leadership position involves building strong relationships with operational and maintenance stakeholders to deliver value-focused outcomes and resolve commercial and operational challenges. The role requires collaboration across various business units to provide tailored customer solutions and maintain accurate CRM data and sales forecasts.

Responsibilities

Drive aftermarket growth by identifying and pursuing opportunities across parts and service solutions
Build strong customer relationships with maintenance and operational stakeholders to position solutions
Analyze and forecast performance while maintaining accurate CRM data and sales forecasts

Skills

About Simpson Gumpertz & Heger

sgh.com

Headquarters

Waltham, Massachusetts, United States

Company Size

501-1000 employees

Founded

1956

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SGH (Simpson Gumpertz & Heger) is a multidisciplinary engineering firm that designs, investigates, and rehabilitates buildings and infrastructure with the goal of "performance beyond expectation." The firm combines structural engineering, building enclosure and materials science, forensic investigation, testing, and research to solve complex problems for treasured community assets and new construction alike. SGH works across the project lifecycle—design, inspection, repair, and long‑term performance planning—emphasizing technical rigor and practical solutions that meet today’s needs and future realities.