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Customer Support Manager at woodwardinc - ApplyBlast

Customer Support Manager

woodwardinc

4 days ago

Fort Collins, Colorado, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Support Manager role at Woodward involves managing customer communication, mentoring support teams, and implementing standardized support procedures to ensure high-quality service. The position requires monitoring performance metrics, resolving escalated issues, and driving process improvements to enhance customer satisfaction and operational efficiency. This role demands strong communication, problem-solving, and leadership skills to effectively manage team operations and deliver exceptional customer support.

Responsibilities

Manage daily activities of the customer support team to ensure prompt resolution of inquiries
Evaluate team metrics and provide feedback and coaching to enhance service quality
Analyze existing support procedures and introduce enhancements to increase efficiency

Skills

About woodwardinc

woodwardinc.com

Headquarters

Mars, Pennsylvania, United States

Company Size

11-50 employees

Founded

1962

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Woodward Inc. is a metal fabrication specialist based in Mars, Pennsylvania, just north of Pittsburgh. The company designs and fabricates custom metal components and welded assemblies for the metals, energy, water treatment, and bulk material handling industries, offering cutting, forming, rolling, welding, and assembly, along with project management and manufacturing engineering, and subcontracted machining, stress-relieving, and coating as needed. Woodward serves Pittsburgh and the Tri-State area and has operated for over 60 years.