Customer Support Representative
DART(13 days ago)
About this role
This role involves investigating and resolving escalated customer issues, acting as a liaison between customers and internal departments to enhance service quality and customer satisfaction within a transportation system. The position requires strategic problem-solving, communication skills, and collaboration across teams.
Required Skills
- Customer Service
- Investigations
- CRM
- Conflict Resolution
- Communication
- Microsoft Office
- Data Analysis
- Customer Satisfaction
- Problem Solving
- Reporting
About DART
dart.orgDallas Area Rapid Transit (DART) is a transit agency serving the Dallas–Fort Worth metroplex of Texas. DART operates buses, light rail, commuter rail, streetcar, GoLink and paratransit services in Dallas and twelve of its suburbs.
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