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Customer Support Manager at ArenaNet - ApplyBlast

Customer Support Manager

ArenaNet

2 days ago

3.7 on Glassdoor

Remote

Full Time

Manager

4 applicants

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About this role

The Customer Support Manager at ArenaNet leads and optimizes customer service operations for the Guild Wars franchise, ensuring players receive timely and high-quality support. This role involves overseeing daily support operations, managing escalations, and using data to drive process improvements and enhance team performance. The position requires strong operational leadership, analytical problem-solving skills, and the ability to navigate the challenges of supporting a large online gaming community.

Responsibilities

Lead internal and external customer support teams and coordinate daily operations
Drive process improvements to enhance service quality and efficiency
Analyze support metrics and provide insights and recommendations to management

Skills

About ArenaNet

arena.net

Headquarters

Bellevue, Washington, United States

Company Size

201-500 employees

Founded

2000

View Profile

ArenaNet is a game development studio that creates art-driven online worlds, best known for the Guild Wars franchise and Guild Wars 2. The company focuses on live-service MMORPG design—combining narrative, dynamic world events, regular content updates, and strong community engagement. Headquartered in Bellevue, Washington, ArenaNet is part of the NCSoft family and hires across art, design, programming, live operations, and related disciplines. Players choose ArenaNet for its polished online experiences, long-term support, and creative focus on bringing virtual worlds to life.