Customer Support Coordinator

Two95 International Inc.(10 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$53,175 - $71,680 (estimated)Customer Support

About this role

The Call Buster is a frontline customer support role responsible for answering and resolving customer calls during US support hours on a night-shift rotational schedule. The role focuses on documenting issues and outcomes in Zendesk and ensuring customers receive timely, professional support. It requires strong problem-solving abilities and a customer-focused mindset.

View Original Listing

Required Skills

Zendesk
Customer Service
Communication
Documentation
Troubleshooting
Problem Solving
Escalation
Night Shift
English Fluency
Detail Orientation

Qualifications

High School Diploma
Customer Service Certification
Zendesk Certification

About Two95 International Inc.

two95intl.com

Two95 International, a leader in IT solutions with over 15 years of industry experience, specializes in Generative AI, Digital Transformation, Edge Computing, and Cybersecurity. The company offers tailored solutions through flexible models, leveraging a highly skilled team of analysts, architects, and software engineers to drive innovation. With a presence in the US and India, Two95 International provides 24/7 managed services, ensuring seamless integration and support for various digital transformation initiatives. Their commitment to excellence is reflected in their strong adherence to best practices and a client-centric approach.