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Customer Support Manager at MoeGo - ApplyBlast

Customer Support Manager

MoeGo

9 days ago

2.8 on Glassdoor

Remote

Full Time

Manager

14 applicants

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About this role

The Customer Support Manager leads MoeGo's frontline support team, managing support leads and specialists to handle tens of thousands of customer conversations quarterly. This role oversees staffing, quality assurance, and workforce forecasting while partnering with cross-functional teams to resolve escalations and improve AI automation. The position ensures a 24/7 global operation maintains high response targets and customer satisfaction.

Responsibilities

Lead frontline support team and manage Support Leads across shifts
Own workforce forecasting, scheduling, and capacity planning for 24/7 operations
Run QA program and optimize AI automation to improve customer experience

Skills

About MoeGo

moego.pet

Headquarters

Los Angeles, California, United States

Company Size

51-200 employees

Founded

2019

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MoeGo is an all-in-one software platform designed specifically for pet businesses to streamline operations and enhance customer relationships. Offering comprehensive solutions for grooming salons, mobile grooming, daycare, boarding, and retail, it empowers pet service providers with booking management, automated tasks, and customer engagement tools. Trusted by over 10,000 businesses, MoeGo helps improve efficiency and boost revenue with features such as smart scheduling, CRM capabilities, and real-time analytics. The platform is recognized for its exceptional customer service and user-friendly interface, making it a preferred choice in the pet care industry.