Customer Support - Phone Specialist
Chess
About this role
A Phone Specialist in Customer Support handles customer inquiries and provides technical assistance via phone. The role focuses on resolving user issues related to IT products or services, ensuring customer satisfaction.
Skills
Qualifications
About Chess
chess.comChess.com is a global online chess platform with over 250 million members that lets people play chess for free against friends, strangers, or computer opponents. It combines live and daily (correspondence) play with training tools like puzzles, lessons, video courses, engine analysis, and personalized drills, plus tournaments, news, and live event broadcasts. The site serves casual players, serious students, and professionals with social features such as clubs, leaderboards, and messaging. Accessible via web and mobile apps, Chess.com is free to use with optional premium subscriptions that unlock advanced lessons, unlimited puzzles, deeper analysis, and other enhanced features.
About Chess
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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