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Customer Support Quality Assurance Specialist at GROWE - ApplyBlast

Customer Support Quality Assurance Specialist

GROWE

4 months ago

4.6 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves monitoring customer support chats and emails to ensure compliance with policies, providing feedback, and creating detailed performance and quality reports. It requires collaboration with support teams to establish best practices, set performance goals, and drive continuous improvement of the customer service experience.

Responsibilities

Monitor customer support chats and emails for compliance
Create and present regular reports on support quality metrics
Collaborate with support teams to improve overall customer service

Skills

About GROWE

growe.com

Headquarters

Warsaw, Masovian, Poland

Company Size

501-1000 employees

Founded

2019

View Profile

Growe is a leading business advisory and services group operating in the iGaming and Entertainment industry, helping businesses develop strategies, enter new markets, and achieve sustainable growth under the tagline 'GROW.WIN.REPEAT.' Their expertise spans brand and business strategy, market research, marketing solutions, IT customization, organizational structuring, and talent management. Growe also offers industry training through its University program and partners with iGaming brands worldwide to turn challenges into competitive advantages.