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Quality Assurance Analyst at Probe Group - ApplyBlast

Quality Assurance Analyst

Probe Group

4 months ago

Quezon City, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves monitoring agent transactions through chats and audits to ensure alignment with quality standards and compliance regulations. Responsibilities include analyzing performance, providing feedback for improvement, preparing detailed reports, and occasionally handling live chats to meet KPIs.

Responsibilities

Monitor agent transactions for quality and compliance alignment
Conduct chat audits and analyze performance against guidelines
Prepare detailed observation and quality monitoring reports
Provide actionable feedback to improve agent messaging quality
Participate in internal and external client calibration sessions

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.