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© All Rights Reserved. ApplyBlast.com
Bilt
A Customer Support Team Member at Bilt serves as the first point of contact for members via chat and support tickets, handling inquiries related to payments, loyalty, and general platform usage. This role involves triaging tickets, identifying emerging trends, and collaborating with internal teams and BPO partners to resolve issues effectively. Success in this position requires comprehensive product knowledge, adaptability to a fast-paced environment, and the ability to manage confidential information during specific night or weekend shifts.
Headquarters
New York, New York, United States
Company Size
51-200 employees
Founded
2021
Bilt is a membership program that turns housing payments into rewards, letting members earn points on rent and mortgage payments. Via the Bilt app and Bilt credit card, users earn points for housing and everyday spending while the company partners with landlords, property managers, and local merchants to enable payments and neighborhood benefits. Points are redeemable for travel, rent credits, fitness and home goods, and can be transferred to major airline and hotel loyalty programs for flexible use. Bilt targets renters and homeowners who want to extract value from their housing costs and access exclusive member perks.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Bilt.
17% above the average for this role
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