Customer Support Representative, Level 1
Simpro Software(1 month ago)
About this role
A Customer Support Representative at Simpro Group handles frontline customer interactions, managing high-volume tickets via phone and chat and resolving software-related issues. The role investigates and troubleshoots problems, documents cases, escalates issues to Tier 2 via JIRA, and serves as a resource for less-experienced CSRs.
Required Skills
- Customer Service
- Phone Support
- Live Chat
- Ticket Management
- Troubleshooting
- Problem Solving
- Escalation
- JIRA
- Documentation
- Knowledge Base
+4 more
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