Customer Support Representative - AMER
Twist Bioscience(1 month ago)
About this role
A Customer Support Representative at Twist Bioscience provides concierge-level, white-glove customer care that strengthens customer loyalty and the company's reputation in the biotech industry. The role works closely with sales and technical teams and supports customers engaged in genomics research. Successful candidates typically hold a bachelor's degree (preferably in life sciences) and have prior customer-facing experience.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Chat Support
- Order Processing
- Problem Solving
- Stakeholder Collaboration
- Quote Generation
- Salesforce
- Ecommerce
+6 more
Qualifications
- Bachelor's Degree in Life Sciences or Related Field
About Twist Bioscience
twistbioscience.comTwist Bioscience is a San Francisco–based synthetic biology company that developed a proprietary silicon‑based DNA synthesis platform to produce high‑quality synthetic DNA at scale. It offers gene synthesis, oligo pools and pooled libraries, NGS target‑enrichment and exome panels, variant libraries, and related synthetic DNA tools. Twist serves research, diagnostics, drug discovery and industrial biotech customers, emphasizing high throughput, accuracy, and scalable manufacturing to accelerate genetic engineering, sequencing, and therapeutic development.
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