Systems Specialist
Citi(28 days ago)
About this role
An Incident Management & Customer Support Specialist at Citi manages incident lifecycles and handles customer inquiries related to ATM and banking operations. The role supports multi-channel communication and operates within a 24/7 shift schedule. It typically requires 3-4 years of relevant experience and a bachelor's degree.
Required Skills
- Incident Management
- Ticketing Systems
- Troubleshooting
- Call Handling
- Chat Handling
- Email Support
- Customer Service
- Communication
- Prioritization
- Root Cause Analysis
+1 more
Qualifications
- Bachelor's Degree
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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