Customer Support Representative - Canada/Eastern Time Zone (Bilingual French & English)
Shopmonkey
About this role
Shopmonkey is seeking a Customer Support representative who will build loyalty and deliver exceptional, relationship-based customer service to auto repair shops. The role involves supporting customers through phone, email, and chat, addressing inquiries and complaints, and collaborating to improve processes in a dynamic startup environment.
Skills
About Shopmonkey
shopmonkey.ioIndustries
Technology
Shopmonkey is a cloud-based shop management platform for auto repair and collision shops that centralizes operations and customer workflows. It offers invoicing and POS, CRM and customer communication, parts and inventory management, appointment scheduling, repair orders/technician workflows, and integrated payments. The product is designed to simplify shop administration, improve shop efficiency, and boost revenue through streamlined estimates, digital paperwork, and reporting. Shopmonkey targets independent and multi-location repair shops and offers demos to get started.
Recent company news
TechCrunchShopmonkey raises $75M Series C to help auto repair shops streamline their business
Jul 15, 2021
PR NewswireShopmonkey Announces $75 Million Series C Funding to Help Auto Shops Meet Increased Demand for Repair Services
Jul 16, 2021
Bessemer Venture PartnersShopmonkey and the next great $800 billion vertical SaaS market
Aug 27, 2020
CoveragerAuto repair software company Shopmonkey raises $25 million
Aug 31, 2020
aftermarketNewsShopmonkey Teams With ATI To Help Repair Shops Thrive
Mar 26, 2021
About Shopmonkey
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Shopmonkey.
Salary
$40k – $63k
per year
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