Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
Quince(27 days ago)
About this role
Quince is hiring a Bilingual Customer Experience (Retention) Specialist to represent the brand and support customer loyalty across chat, email, phone, and social channels. The role is part of a tech-driven DTC retail team focused on quality, sustainability, and exceptional service. It offers growth tracks into specialist, leadership, and enablement roles and requires strong alignment with company values.
Required Skills
- Customer Interaction
- Issue Resolution
- Tools Navigation
- Insight Sharing
- Product Expertise
- Digital Intelligence
- Empathy
- Ownership
- Adaptability
- Bilingualism
+1 more
Qualifications
- High School Diploma or GED
About Quince
quince.comQuince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Quince
Similar Jobs
Guest Experience Specialist (Remote)
The Flex(2 months ago)
Customer Experience Manager
Cirkul, Inc(10 hours ago)
Customer Service Specialist- Bilingual
Protective(1 month ago)
French Speaking Tier 1 Support Agent
Patrique Mercier Recruitment By Cyriel(4 months ago)
French Speaking Client Support Specialist
Patrique Mercier Recruitment By Cyriel(4 months ago)
Customer Support Specialist
Shell Energy Operations Pty Ltd(3 months ago)