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Customer Support Representative (Hybrid) at OpenTable - ApplyBlast

Customer Support Representative (Hybrid)

OpenTable

2 days ago

4.2 on Glassdoor

Mexico City, Mexico City, Mexico

Hybrid

Full Time

Junior

0 applicants

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About this role

OpenTable is seeking a Customer Support Representative to provide exceptional service to its global customer base, acting as the primary contact for resolving complex product inquiries via phone, email, chat, and digital channels. The role focuses on building lasting relationships through creative troubleshooting and ensuring positive customer outcomes while representing the brand. This hybrid position is based in Mexico City, requiring a mix of in-office and remote work.

Responsibilities

Resolve complex customer inquiries via phone, email, chat, and digital channels
Take ownership of customer issues from initial contact to final resolution
Maintain accurate documentation of customer interactions within the CRM system

Skills

About OpenTable

opentable.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

1998

View Profile

OpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.