Customer Support Representative I

HighLevel(1 month ago)

RemoteFull TimeMedior$84,013 - $112,707 (estimated)Customer Support

About this role

The Customer Support Representative at HighLevel serves as a technical resource for customers using HighLevel’s suite of software features. The role focuses on assisting users with product-related issues in a remote, global-first environment. It involves maintaining strong customer relationships while working within a fast-growing SaaS company that supports millions of businesses worldwide. The position emphasizes professionalism, responsiveness, and advocacy for customer needs.

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Required Skills

Customer Service
Technical Support
Troubleshooting
Communication Skills
Ticketing Systems
Incident Management
Zoom Support
Knowledge Base Management
Time Management
Prioritization

+6 more

Qualifications

2+ years Technical Support Experience
1-3 years Customer Support Experience
Fluent in English

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.

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