Rapid Response Software Engineer

CodeRabbit(1 month ago)

RemoteFull TimeSenior$143,541 - $193,161 (estimated)Customer Success

About this role

A Rapid Response Software Engineer at CodeRabbit works directly with customers to troubleshoot and resolve complex technical issues related to their AI-powered code review platform. This role involves educating users to maximize product value, collaborating with development teams to improve software features, and enhancing customer experiences through effective communication and support efforts. With a focus on technical expertise and customer advocacy, the engineer helps bridge the gap between cutting-edge AI technology and user needs, driving productivity and code quality improvements.

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Required Skills

Technical Support
Debugging
Customer Education
Zoom Communication
Customer Success
Product Improvement
Serviceability Testing
Risk Analysis
Knowledge Base Development
Rotational Support

+11 more

Qualifications

Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field

About CodeRabbit

www.coderabbit.ai

CodeRabbit is a cutting-edge platform that provides AI-driven code reviews, designed to identify over 95% of bugs and improve software quality. By leveraging advanced artificial intelligence, CodeRabbit enables development teams to streamline their workflow and accelerate code deployment, freeing developers to focus on writing and shipping high-quality software. Their service integrates seamlessly with popular version control systems like Git, GitLab, and GitHub, making it a vital tool for modern software development.

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