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Customer Support Representative II/III at woodwardinc - ApplyBlast

Customer Support Representative II/III

woodwardinc

4 months ago

Fort Collins

Onsite

Full Time

Junior

0 applicants

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About this role

Woodward seeks Level II and Level III Customer Support Representatives to handle inquiries, resolve technical issues, and maintain customer records for energy control solutions. Level II roles focus on routine support and escalation, while Level III positions involve complex troubleshooting, process improvement, and mentoring junior team members.

Responsibilities

Respond to customer inquiries via phone and digital portals
Diagnose and resolve routine technical support issues
Resolve complex customer problems using advanced procedures
Mentor less experienced team members
Analyze customer data to identify trends

Skills

Qualifications

2+ years experience preferred5+ years experience preferredU.S. Person status

About woodwardinc

woodwardinc.com

Headquarters

Mars, Pennsylvania, United States

Company Size

11-50 employees

Founded

1962

View Profile

Woodward Inc. is a metal fabrication specialist based in Mars, Pennsylvania, just north of Pittsburgh. The company designs and fabricates custom metal components and welded assemblies for the metals, energy, water treatment, and bulk material handling industries, offering cutting, forming, rolling, welding, and assembly, along with project management and manufacturing engineering, and subcontracted machining, stress-relieving, and coating as needed. Woodward serves Pittsburgh and the Tri-State area and has operated for over 60 years.