Twist Bioscience
A Customer Support Representative at Twist Bioscience provides concierge-level support to customers and sales staff, resolving product and service inquiries, processing purchase orders, and guiding customers through product selection and order status. The role focuses on maintaining high customer satisfaction and reinforcing brand quality through proactive communication and problem-solving.
Headquarters
South San Francisco, California, United States
Company Size
501-1000 employees
Founded
2013
Twist Bioscience is a San Francisco–based synthetic biology company that developed a proprietary silicon‑based DNA synthesis platform to produce high‑quality synthetic DNA at scale. It offers gene synthesis, oligo pools and pooled libraries, NGS target‑enrichment and exome panels, variant libraries, and related synthetic DNA tools. Twist serves research, diagnostics, drug discovery and industrial biotech customers, emphasizing high throughput, accuracy, and scalable manufacturing to accelerate genetic engineering, sequencing, and therapeutic development.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Twist Bioscience.
Twist Bioscience didn’t post a salary, so this is our estimate from similar listings.
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Sep 15, 2025