Customer Support Representative (Remote, US)

Newsela(5 days ago)

RemoteFull TimeTrainee$53,300 - $61,250Customer Support

About this role

A Customer Support Representative at Newsela handles complex customer issues through various communication channels, collaborating with internal teams to resolve technical challenges related to educational products and integrations. The role involves troubleshooting, problem-solving, and supporting customers to enhance their learning workflows.

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Required Skills

troubleshooting
API
SSO
DataSync
CustomerSupport
EdTech
SaaS
Troubleshooting
Integration
CRM

About Newsela

newsela.com

Newsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.

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