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Customer Support Representative, Tier 1 at Dialpad - ApplyBlast

Customer Support Representative, Tier 1

Dialpad

5 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

2 applicants

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About this role

A Customer Support Representative at Dialpad provides technical support for the Dialpad platform across multiple communication channels, resolves customer issues, and collaborates with internal teams to improve the customer experience.

Skills

About Dialpad

dialpad.com

Headquarters

San Ramon, California, United States

Company Size

1001-5000 employees

Founded

2011

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Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.