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Customer Support Representative - TrainHeroic at Peaksware - ApplyBlast

Customer Support Representative - TrainHeroic

Peaksware

4 months ago

3.6 on Glassdoor

Louisville, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Representative at TrainHeroic provides assistance to users within the health and wellness fitness industry. This associate-level role involves addressing customer inquiries and ensuring a positive user experience for the platform.

Responsibilities

Respond to customer inquiries via email and chat
Resolve user issues related to the fitness platform
Document interactions in the support ticketing system
Escalate complex technical issues to the engineering team
Maintain high customer satisfaction scores

Skills

About Peaksware

peaksware.com

Headquarters

Louisville, Colorado, United States

Company Size

201-500 employees

Founded

2014

View Profile

Peaksware is a performance-technology company dedicated to helping people achieve their best through deliberate practice across athletic and musical pursuits. It operates a collective of software brands—including TrainingPeaks, TrainHeroic, MakeMusic, Alfred Music, and Fons—that serve athletes, coaches, musicians, and music educators worldwide. Each platform supports its community with tools for training, coaching, composing, learning, and studio management, all grounded in a shared model of goal-setting, expert instruction, focused practice, and immediate feedback.