Customer Care Agent - French

Deliveroo

2 months ago

3.4 on Glassdoor

Manchester, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Agent in Global Escalations at Deliveroo handles the most complex customer complaints, ensuring fair and timely resolutions while maintaining compliance with industry regulations. The role involves investigating disputes, identifying trends, and contributing to process improvements to enhance customer outcomes. It requires strong communication, problem-solving skills, and the ability to manage challenging situations professionally.

Skills

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.