Customer Support Representative
Crisis Prevention Institute
About this role
The Customer Support Representative at CPI plays a vital role in providing fast, accurate customer service across multiple channels, focusing on delivering effortless experiences and resolving inquiries efficiently. They also help generate leads for instructor certifications and support organizational growth through various customer interactions.
Skills
Qualifications
About Crisis Prevention Institute
crisisprevention.comCrisis Prevention Institute (CPI) provides evidence-based training and certification to prevent and manage disruptive, aggressive, and crisis behaviors. Its programs — including Nonviolent Crisis Intervention, Verbal Intervention, De‑escalation Basics, and advanced/intermediate physical skills — teach professionals in education, healthcare, and human services to recognize, de‑escalate, and safely respond to crises. CPI delivers instructor-led and online learning, resources, and tools focused on reducing restraint and seclusion while promoting safety and dignity. Organizations choose CPI for practical, neuroscience-informed curricula and global support.
About Crisis Prevention Institute
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Crisis Prevention Institute.
Salary
$44k – $46k
per year