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Customer Support Representative at Robinhood - ApplyBlast

Customer Support Representative

Robinhood

28 days ago

3.7 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

This role serves as the company's voice, utilizing exceptional empathy and product expertise to assist customers with a range of needs from simplistic to complex via phone, email, and chat. The position involves resolving issues related to equities trading, margin, and options trading while acting as the voice of the customer to drive continuous improvement. The role requires adapting to various schedules, including overnight shifts, to meet growing customer demands.

Responsibilities

Deliver outstanding customer experience through phone, email, and chat channels
Identify and communicate better ways to serve customers to drive continuous improvement
Develop deep subject mastery of complex financial concepts like equities and options trading

Skills

Qualifications

FINRA Series 7 LicenseFINRA Series 63 License

About Robinhood

robinhood.com

Headquarters

Menlo Park, California, United States

Company Size

1001-5000 employees

Founded

2013

View Profile

Robinhood is a financial services and brokerage platform offering 24/5 commission-free trading and investing in stocks, ETFs, options, and cryptocurrencies via web and mobile apps. It provides retail investors easy-to-use tools — including fractional shares, real-time market data, advanced order types, and optional margin and premium features (Robinhood Gold) — to lower barriers to entry. Known for its clean, consumer-focused interface and mission to democratize finance, Robinhood also notes that terms, fees, and regulatory oversight may apply.