Forward Financing
The Customer Support Representative provides inbound customer service to clients with questions about their funding, supporting the Account Servicing Department to drive satisfaction and efficiency. This role involves handling balance inquiries, payoff information, and payment support while collaborating with teams in Santiago and Boston. The position requires flexibility to work 11am-8pm EST and maintaining a positive, results-driven approach in a fast-paced environment.
Headquarters
Boston, Massachusetts, United States
Company Size
201-500 employees
Founded
2012
Forward Financing is a fintech lender that provides flexible capital solutions to small businesses across America, including revenue-based financing and business loans. The company emphasizes accessible eligibility criteria, a fast online application process with same-day funding, and a transparent approach tailored to the unique needs of small business owners. Over its decade-plus history, Forward Financing has helped more than 92,000 small businesses access over $4.8 billion in capital.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Forward Financing.
Forward Financing didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role
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