Userpilot
Userpilot is looking for an experienced Customer Support professional to serve as the voice of their customers, diagnosing and resolving implementation issues across SDKs, APIs, and integrations while providing clear guidance and best practices. The role involves daily interaction with customers, escalating complex problems, contributing to documentation, and supporting continuous process improvements.
Userpilot is a SaaS company that helps product teams improve user onboarding, product adoption, and customer retention through in-app experiences, product analytics, and user feedback tools. Its platform enables businesses to build onboarding flows, feature announcements, and surveys without extensive engineering work. Userpilot operates in the product growth and customer experience software industry.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Userpilot.
Userpilot didn’t post a salary, so this is our estimate from similar listings.
7% below the average for this role