Customer Support Specialist (Bilingual: Canadian-French and English)

marginedge

3 days ago

Remote

Full Time

Junior

0 applicants

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About this role

A Customer Support Specialist at MarginEdge provides support to customers in the US and Canada, handling phone, email, and Zoom interactions in both English and Canadian French. The role involves troubleshooting client issues, developing understanding of the software platform, and localizing help materials for French-speaking clients.

Skills

About marginedge

marginedge.com

MarginEdge is a restaurant management platform that gives operators a real-time view into food costs and automates back-office operations. It digitizes invoices and receipts, streamlines purchasing and inventory, and provides recipe-level costing and food-cost analytics to help restaurants control margins and reduce waste. The system integrates with POS and accounting systems to sync sales, invoices, and inventory for centralized reporting and multi-unit management. Restaurants use MarginEdge to simplify bookkeeping, accelerate invoice-to-pay workflows, and make data-driven purchasing and menu decisions.