Customer Support Specialist - Bilingual (English/French)

CharterUP(11 days ago)

RemoteFull TimeJunior$55,000 - $55,000Service Operations

About this role

A Bilingual (English/French) Customer Support Specialist at CharterUP is an entry-level Service Operations role supporting the company’s group transportation SaaS platform. The position is remote with a flexible schedule (including nights and weekends) and is part of the Service Operations team. It requires fluency in English and French and contributes to delivering a reliable, customer-focused experience.

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Required Skills

Bilingual
Customer Service
Live Monitoring
Issue Resolution
Logistics Coordination
Communication
Problem Solving
Multitasking
Organizational Skills

About CharterUP

charterup.com

CharterUP is a U.S. marketplace that connects customers with charter bus operators, offering real‑time availability and instant price comparisons so you can get a quote and book a bus in as little as 60 seconds. The platform provides instant quotes, 24/7 reservation specialists, and real‑time bus tracking so groups can reserve, manage, and monitor transportation for events, tours, or transfers. CharterUP positions itself as a centralized booking solution that streamlines reservations and provider communication across the country.