Customer Support Specialist - Bilingual (English/French)

CharterUP

3 days ago

4.1 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Customer Support Specialist at CharterUP provides bilingual (English/French) support for customer inquiries, monitors live trips, and coordinates logistics solutions to ensure smooth operations. The role focuses on delivering exceptional service while managing disruptions and maintaining positive customer relationships.

Skills

About CharterUP

charterup.com

CharterUP is a U.S. marketplace that connects customers with charter bus operators, offering real‑time availability and instant price comparisons so you can get a quote and book a bus in as little as 60 seconds. The platform provides instant quotes, 24/7 reservation specialists, and real‑time bus tracking so groups can reserve, manage, and monitor transportation for events, tours, or transfers. CharterUP positions itself as a centralized booking solution that streamlines reservations and provider communication across the country.

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‘Report them’: Teachers put down own credit cards for buses to Disney World in Orlando. Then Charter Up won’t refund them the $18K it accidentally charged

Nov 14, 2025