Customer Support Specialist (Escalations)
Laundryheap
About this role
A Customer Support Specialist (Escalations) in Customer Operations handles complex customer issues, providing advanced assistance and resolving high-level complaints. The role involves specialized communication skills and a focus on customer satisfaction.
Skills
About Laundryheap
laundryheap.comIndustries
Hospitality, Technology, Transportation
Laundryheap is a global laundry and dry cleaning service that provides on-demand pick-up and delivery to customers in 16 countries. With a commitment to convenience, they ensure that freshly cleaned clothes are delivered to homes or offices within 24 hours, free of charge. Customers can easily schedule their services online, making Laundryheap a popular choice for those seeking efficient and reliable laundry solutions. The company leverages technology to streamline the laundry experience, including an intuitive app for service bookings.
Recent company news
Yahoo Finance UKHow I set up the fastest laundry service in the UK
Oct 31, 2025
BusinessToday MalaysiaThe World’s Fastest Laundry Service Just Arrived In Malaysia
1 week ago
Daily BusinessGlobal laundry company expands into Edinburgh
2 weeks ago
Business InsiderHow this UK laundry startup tackled the pandemic while expanding into the $12.3 billion US market
Dec 9, 2020
Short Term RentalzOn-demand laundry platform Laundryheap raises $3.5m in Series A funds
Feb 24, 2021
About Laundryheap
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Laundryheap.
Salary
$53k – $71k
per year