Customer Escalations Specialist

The Customer Escalations Specialist at Motorway plays a critical role in resolving complex customer issues and formal complaints, ensuring customer satisfaction and improving operational processes. This position involves direct engagement with stakeholders to develop solutions, managing NPS responses, and addressing escalations to the C-suite. Additionally, the specialist will collect customer feedback, assist in compliance monitoring, and contribute to fraud prevention efforts, all while working in a fast-paced, detail-oriented environment.