Customer Escalations Specialist
Motorway(1 month ago)
About this role
The Customer Escalations Specialist at Motorway plays a critical role in resolving complex customer issues and formal complaints, ensuring customer satisfaction and improving operational processes. This position involves direct engagement with stakeholders to develop solutions, managing NPS responses, and addressing escalations to the C-suite. Additionally, the specialist will collect customer feedback, assist in compliance monitoring, and contribute to fraud prevention efforts, all while working in a fast-paced, detail-oriented environment.
Required Skills
- Customer Support
- Complex Problem Solving
- Stakeholder Management
- Complaint Handling
- NPS Responses
- Review Management
- Service Recovery
- GDPR Compliance
- Voice of Customer Data
- Fraud Prevention
+8 more
About Motorway
motorway.co.ukMotorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.
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