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Customer Support Specialist II at EasyPost - ApplyBlast

Customer Support Specialist II

EasyPost

3 months ago

2.9 on Glassdoor

Lehi, Utah, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist II at EasyPost provides first-level technical support for software, hardware, and network issues to ensure efficient product usage. This role involves troubleshooting problems, documenting interactions, and serving as a communication link between customers and internal teams to maintain high satisfaction levels.

Responsibilities

Provide first-level contact and resolutions to customer issues
Troubleshoot basic product or service issues and provide clear solutions
Document customer interactions, issues, and resolutions in the support system
Escalate complex issues to senior team members or technical specialists
Proactively follow up with customers to ensure resolution and satisfaction

Skills

About EasyPost

easypost.com

Headquarters

Lehi, Utah, United States

Company Size

51-200 employees

Founded

2012

View Profile

EasyPost provides a developer-first shipping and logistics platform centered on a simple, RESTful Shipping API. Its APIs offer end-to-end capabilities — carrier rate comparison and purchase, label creation, tracking, address validation, insurance, and returns — across major carriers and regions. Built for e-commerce businesses, marketplaces, and enterprises, EasyPost emphasizes clean APIs, webhooks, and integrations to automate fulfillment, increase visibility, and optimize shipping costs and workflows.