Customer Support Specialist (m/w/d)
Ostrom(25 days ago)
About this role
The Customer Support Specialist at Ostrom is responsible for managing customer inquiries via email, ensuring efficient operational processes related to service changes, and resolving complex issues while interacting with other energy providers. This role requires a proactive attitude, the ability to simplify complex topics, and experience in customer service, ideally within a digital or energy sector context. Strong communication skills in German and English are essential, along with a fundamental understanding of energy market mechanisms.
Required Skills
- Kundenbetreuung
- Operative Prozesse
- Lösungsorientierung
- Energiewirtschaftliches Verständnis
- Teamarbeit
- Prozessverbesserung
- Deutschkenntnisse
- Englischkenntnisse
- Kundenservice Erfahrung
- Proaktivität
Qualifications
- Very good German language skills (C1)
- Good English language skills (at least B2)
About Ostrom
www.ostrom.deOstrom is a renewable energy provider based in Berlin, specializing in flexible and transparent energy plans tailored for modern consumers. The company focuses on delivering 100% green energy without long-term contracts, offering a fully digital experience and extensive English support. With a strong emphasis on customer satisfaction, Ostrom has garnered excellent ratings, including a 4.8-star score on Trustpilot. Founded in 2021, Ostrom aims to simplify energy management while promoting sustainable practices.
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