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Customer Support Specialist (m/w/d) at Ostrom - ApplyBlast

Customer Support Specialist (m/w/d)

Ostrom

9 months ago

Berlin

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Support Specialist at Ostrom is responsible for managing customer inquiries via email, ensuring efficient operational processes related to service changes, and resolving complex issues while interacting with other energy providers. This role requires a proactive attitude, the ability to simplify complex topics, and experience in customer service, ideally within a digital or energy sector context. Strong communication skills in German and English are essential, along with a fundamental understanding of energy market mechanisms.

Skills

Qualifications

Very good German language skills (C1)Good English language skills (at least B2)

About Ostrom

www.ostrom.de

Headquarters

Berlin, Berlin, Germany

Company Size

11-50 employees

Founded

2021

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Ostrom is a Berlin-based TÜV-certified green energy provider offering 100% renewable electricity to consumers in Germany through flexible, fixed, and dynamic hourly tariffs with no long-term commitments. The company provides a fully digital experience via its Ostrom App, enabling customers to track consumption, manage payments, and control smart devices such as EV chargers and heat pumps. Ostrom also operates NeoGrid® AI, a virtual power plant that allows customers to earn money by optimizing their energy usage based on hourly market prices.