Customer Support Specialist + Portuguese Speaking (Rotational Weekend)

Diligent Corporation(28 days ago)

HybridFull TimeJunior$63,791 - $85,123 (estimated)Customer Support

About this role

Customer Support Specialist based in Galway supporting Diligent’s GRC SaaS customers and contributing to overall customer satisfaction. The role sits within a cross-functional support organization, requires strong English and advanced-to-fluent Portuguese, follows an afternoon rotation with one weekend in four, and operates on a hybrid work model.

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Required Skills

Customer Support
Call Handling
Issue Diagnosis
Troubleshooting
Escalation
CRM
Windows
Communication
Problem Solving
Portuguese

+3 more

About Diligent Corporation

diligent.com

Diligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.