Customer Support Agent (Portuguese speaker)

WA.Technology(2 months ago)

HybridFull TimeJunior$74,856 - $98,721 (estimated)Customer Support

About this role

A Customer Support Agent (Portuguese speaker) at WA Technology is responsible for handling technical support requests related to iGaming platforms, utilizing email, live chat, and CRM tools like JIRA. The role requires the delivery of accurate solutions while maintaining strong product knowledge and collaborating with cross-functional teams to enhance customer satisfaction. Ideal candidates possess at least one year of experience in technical support, with a proactive mindset and fluency in both Portuguese and English.

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Required Skills

Technical Support
Customer Service
iGaming Knowledge
Problem-Solving
Time Management
Active Listening
Team Collaboration
Digital Platforms
CRM Systems
Remote Support Tools

+7 more

Qualifications

Fluent in Portuguese (C2)
English proficiency of B2 or higher
Basic IT knowledge (ITIL, CompTIA A+, or similar)

About WA.Technology

www.watechnology.com

WA.Technology is a leading provider of comprehensive iGaming platform solutions designed to help businesses establish and grow in the gaming industry. They offer customizable options for building casinos, sportsbooks, lotteries, fantasy sports, and poker platforms, with a focus on delivering seamless integration and operational flexibility. Their extensive product suite, combined with managed services and dedicated support, ensures clients can efficiently launch and manage their gaming offerings while targeting emerging markets. With a commitment to innovative technology and industry expertise, WA.Technology is poised to empower gaming entrepreneurs worldwide.