Customer Support Specialist (Technical)
Deskpro
About this role
A Customer Support Specialist (Technical) in the Computer Software industry provides technical assistance and support to customers, ensuring their issues are resolved efficiently to enhance user satisfaction.
Skills
Qualifications
About Deskpro
deskpro.comDeskpro is an AI-powered help desk platform that unifies multi-channel customer support, enabling efficient ticket management and cross-team collaboration. It serves as an omnichannel hub to route, track, and resolve inquiries from various channels, improving support workflows. The platform can be deployed in any cloud or self-hosted environment, offering flexible options to meet data and deployment needs. With built-in AI features and automation, Deskpro aims to streamline support processes and accelerate response times for support teams.
About Deskpro
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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