Technical Support Engineer, Tier 2
ActivTrak(13 days ago)
About this role
A Tier 2 Technical Support Engineer in the Customer Support department provides technical assistance and solutions to customers, ensuring their issues are resolved efficiently. The role involves troubleshooting complex problems, collaborating with other teams, and maintaining high customer satisfaction in the computer software industry.
Required Skills
- Troubleshooting
- Customer Service
- Technical Support
- Problem Solving
- Communication
About ActivTrak
activtrak.comActivTrak is a workforce analytics and intelligence platform that helps enterprises understand how work happens to optimize productivity, improve employee experience, and guide data-driven workforce planning. It delivers analytics paired with employee monitoring insights, collecting and analyzing user activity data to boost productivity while supporting operational compliance. The platform provides actionable metrics to reveal work patterns across teams, enabling governance and data-driven decision making. Founded in 2009, ActivTrak serves organizations seeking enterprise-grade visibility into work practices and productivity.
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