Technical Support Engineer, Tier 2
ActivTrak
About this role
A Tier 2 Technical Support Engineer in the Customer Support department provides technical assistance and solutions to customers, ensuring their issues are resolved efficiently. The role involves troubleshooting complex problems, collaborating with other teams, and maintaining high customer satisfaction in the computer software industry.
Skills
About ActivTrak
activtrak.comActivTrak is a workforce analytics and intelligence platform that helps enterprises understand how work happens to optimize productivity, improve employee experience, and guide data-driven workforce planning. It delivers analytics paired with employee monitoring insights, collecting and analyzing user activity data to boost productivity while supporting operational compliance. The platform provides actionable metrics to reveal work patterns across teams, enabling governance and data-driven decision making. Founded in 2009, ActivTrak serves organizations seeking enterprise-grade visibility into work practices and productivity.
Recent company news
solutionsreview.comTop Worktech News From the Week of March 13th: Updates from Tata Consultancy Services (TCS), ActivTrak, Blue Yonder, and More
4 days ago
The SaaS NewsActivTrak Lands Strategic Investment from Francisco Partners
Nov 14, 2025
Marketplace.orgIs remote work dying?
Dec 2, 2025
citybizActivTrak Announces Strategic Investment from Francisco Partners
Nov 12, 2025
Business.comActivTrak Review and Pricing in 2026
Sep 29, 2025
About ActivTrak
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ActivTrak.
Salary
$68k – $91k
per year