Customer Support Specialist (Tier 2)
CD Baby(3 days ago)
About this role
CD Baby is a digital distribution platform empowering independent artists to release their music on global streaming services. The company values artist-first support and fosters a collaborative, inclusive culture while continuously improving its operations and customer experience.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Music Distribution
- Metadata
- Royalties
- Workflow Improvement
- Digital Media
- Issue Resolution
- Knowledge Base
About CD Baby
cdbaby.comCD Baby is an independent music distribution and artist-services company that helps musicians get their songs on Spotify, Apple Music, iTunes, Amazon, YouTube, TikTok, Pandora and 150+ other platforms. Artists can upload releases for a low per-release fee (starting around $9.99) and collect global streaming, download and licensing revenue. CD Baby also offers tools to monetize music, manage royalties and publishing, and support marketing and storefront needs. Trusted by indie artists worldwide, it provides a simple end-to-end platform for distribution and revenue collection.
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