Customer Support Specialist (Tier 2)
CD Baby
About this role
CD Baby is a digital distribution platform empowering independent artists to release their music on global streaming services. The company values artist-first support and fosters a collaborative, inclusive culture while continuously improving its operations and customer experience.
Skills
About CD Baby
cdbaby.comCD Baby is an independent music distribution and artist-services company that helps musicians get their songs on Spotify, Apple Music, iTunes, Amazon, YouTube, TikTok, Pandora and 150+ other platforms. Artists can upload releases for a low per-release fee (starting around $9.99) and collect global streaming, download and licensing revenue. CD Baby also offers tools to monetize music, manage royalties and publishing, and support marketing and storefront needs. Trusted by indie artists worldwide, it provides a simple end-to-end platform for distribution and revenue collection.
Recent company news
Music Business WorldwideSean Hallarman and Craig May to lead Product and Artist Development at CD Baby
May 2, 2025
BillboardbeatBread Names Ex-CD Baby & Downtown Music Exec as Interim CEO
Nov 19, 2025
HypebotLayoffs at CD Baby as DIY & Indie Music Distributors struggle
Dec 10, 2024
The FaderCD Baby to shutter warehouse, end physical distribution
May 24, 2023
VarietyDowntown Acquires CD Baby Owner AVL in $200 Million Deal
Mar 27, 2019
About CD Baby
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for CD Baby.
Salary
$52k – $57k
per year